Privacy Policy

Avnee Technologies ("Avnee", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered Network ERP services.

This policy is governed by and complies with applicable Indian laws including:

• The Digital Personal Data Protection Act, 2023 (DPDP Act)
• The Information Technology Act, 2000
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

By using our services, you consent to the data practices described in this policy.

As per the DPDP Act, 2023, Avnee Technologies acts as the Data Fiduciary for the personal data processed through our services.

Contact Details:

• Company: Avnee Technologies
• Email: connect@avnee.tech
• Phone: +91 8989309707
• Address: Bengaluru, Karnataka, India

We collect different types of information to provide and improve our services:

3.1 Personal Information (provided by you):

• Name, email address, phone number
• Company/business name and GST number
• Billing address and payment information
• User credentials (email and encrypted password)

3.2 Business Data (entered into the ERP):

• Financial records, invoices, and transactions
• Customer and vendor information
• Inventory and product data
• Employee and payroll information
• Communications and documents

3.3 Automatically Collected Data:

• Device information (type, OS, browser)
• IP address and approximate location
• Usage data and feature interactions
• Log data and error reports

We use your information for the following lawful purposes:

We may share your information with:

5.1 Network Participants (with your consent):

• Other businesses on the Avnee Network for transaction processing
• Only transaction-relevant data is shared (invoice details, GST information)
• You control which connections can access your data

5.2 Service Providers:

• Payment processors for payment processing
• Cloud infrastructure providers for data hosting
• Analytics providers for service improvement

5.3 Legal Requirements:

• Government authorities as required by law
• GST Network (GSTN) for tax compliance
• Law enforcement when legally obligated

6.1 Data Location:

Your data is stored on secure servers located in India, in compliance with data localization requirements under Indian law.

6.2 Security Measures:

• End-to-end encryption for data in transit (TLS 1.3)
• AES-256 encryption for data at rest
• Multi-factor authentication (MFA) support
• Regular security audits and penetration testing
• Access controls and role-based permissions
• Automated backups and disaster recovery

6.3 Incident Response:

In the event of a data breach, we will notify affected users and relevant authorities (CERT-In) within 72 hours as required by law.

We retain your data for the following periods:

• Account Data: For the duration of your subscription + 30 days post-cancellation
• Financial Records: 8 years (as required by Indian tax laws)
• Transaction Logs: 3 years for audit purposes
• Usage Analytics: 2 years in anonymized form

You may request earlier deletion of non-mandatory data by contacting us.

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to Access: Request a summary of your personal data we hold
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal requirements)
• Right to Nominate: Nominate another person to exercise your rights
• Right to Grievance Redressal: Lodge complaints about data processing

To exercise these rights, please contact us at connect@avnee.tech. We will respond within 30 days.

We use cookies and similar technologies for:

• Essential Cookies: Required for authentication and security
• Preference Cookies: Remember your settings (e.g., dark/light mode)
• Analytics Cookies: Understand how you use our services

You can control cookie preferences through your browser settings. Disabling essential cookies may affect service functionality.

Our AI Assistant and automation features process your data to:

• Generate invoices and financial documents
• Provide business insights and analytics
• Automate data entry via Transaction Transformation Layer
• Answer natural language queries about your business

AI processing is performed on your data only and is not used to train models on other users' data. You retain full control over AI-generated outputs.

Our services may contain links to third-party websites or integrations. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Our services are designed for businesses and are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

In accordance with the DPDP Act and IT Act, we have appointed a Grievance Officer:

• Email: connect@avnee.tech
• Response Time: Within 48 hours of receipt
• Resolution Time: Within 30 days

If unsatisfied with our response, you may approach the Data Protection Board of India.

We may update this Privacy Policy periodically. We will notify you of significant changes via:

• Email notification to registered users
• In-app notification
• Updated "Last modified" date on this page

Continued use of our services after changes constitutes acceptance of the updated policy.

For any questions or concerns about this Privacy Policy or our data practices:

• Email: connect@avnee.tech
• Phone: +91 8989309707
• Address: Bengaluru, Karnataka, India